TERMS OF SERVICE
The Diamondseedz brand is a brand operated by the SIREN company: 794446344.
These conditions are concluded between, on the one hand, the company 794446344 registered in the INSEE des SIREN directory, (hereinafter referred to as "Diamondseedz"), whose head office is located in Paris, 9 Avenue du Colonel Bonnet, and on the other hand people wishing to make a purchase through the Diamondseedz.com website edited and operated by the company 794446344, hereinafter referred to as the "Customer"
These general conditions govern the sale of products presented on the Diamondseedz.com site.
Any joint mention of Diamondseedz and the Customer will be made in this contract under the name "the Parties".
Any order implies acceptance of these general conditions of sale. The sales contract is subject to French law. Orders can only be placed between Diamondseedz and any natural person of full age and non-commercial.
The Parties agree that orders placed via the Diamondseedz.com website are governed exclusively by this contract, to the exclusion of all other conditions that would be available on the site.
Any Internet user can freely read the general conditions of sale on the Diamondseedz.com site. These general conditions of sale may be subject to modifications, the applicable conditions are those in force on the site on the date of placing your order.
1 - THE CUSTOMER
The Customer declares to be a natural person, at least 18 years old and to have the legal capacity allowing him to place an order on the Diamondseedz.com site. When registering the Customer's personal data in the “my account” section, the latter must ensure the accuracy and completeness of the mandatory data that he provides. In the event of an error in the wording of the recipient's contact details, Diamondseedz cannot be held responsible for the impossibility of delivering the product. Diamondseedz reserves the right to cancel any order when the customer's IP address is domiciled in a country different from the billing and / or delivery address.
2 - PRICE
2.1 - The prices of our products are indicated in euros excluding taxes, excluding shipping costs.
2.2 - All orders, whatever their origins, are payable in euros.
2.3 - Diamondseedz reserves the right to modify its prices at any time, without prior information, but the products will be invoiced on the basis of the prices in force at the time the order is placed, subject to availability.
3 - ORDER
3.1 - The Customer declares to have read and accepted these general conditions of sale with the placing of the order.
3.2 - The user has the possibility of placing his order: By internet directly on the Diamondseedz.com site 24 hours a day.
The contractual information is presented in French. Diamondseedz reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order.
3.3 - When registering their personal information in the "my account" section, the customer must ensure the accuracy and completeness of the mandatory data provided.
4 - VALIDATION OF THE ORDER
4.1 - The Customer declares to have read and accepted these General Conditions of Sale before placing his order. The Internet sales contract will be concluded when the Customer, after having had the opportunity to check the details of his order and if necessary to modify the content, will confirm it by online payment or by any other means. of payment.
4.2 - Any order confirmed by online payment constitutes the conclusion of the sales contract and therefore acceptance of prices, products and quantities as well as the clauses contained in these general conditions of sale.
4.3 - After payment of the order, a confirmation e-mail constituting the acceptance of the order by Diamondseedz and summarizing the content of the order (products, price, quantity, etc.) will be sent to the Customer.
5 - AVAILABILITY OF PRODUCTS
5.1 - Orders are honored within the limits of available stocks. In the event that one of the products ordered is ultimately not available in our stocks, we undertake to inform you of this unavailability by email and to confirm its refund to you within 30 days at the latest following the payment of the sums paid.
5.2 - The availabilities displayed are indicative and in no way represent a contractual commitment on the part of Diamondseedz
6 - DELIVERY AND DEADLINES
6.1 - Delivery methods:
Mondial Relay delivery (France): delays 2 to 4 working days after dispatch
Colissimo delivery against signature (France): delays 2 to 3 days after shipment
Chronopost delivery (France): delivery times 24/48 hours after shipment
UPS delivery (France): 24 hours in relay point after shipment ( not available at the moment )
6.2 - The times indicated are indicative times, corresponding to the average processing and delivery times. Diamondseedz cannot be held responsible for the consequences due to a delay in delivery that is not its fault.
6.3 - The Customer is informed of the departure of his order by sending an e-mail summarizing the products sent and informing him of the tracking number allowing him to connect to the carrier's site to know the progress of his delivery.
6.4 - In order for delivery deadlines to be respected, the customer must ensure that they have communicated exact and complete information concerning the delivery address (such as, in particular: street, building, staircase number, access codes, names and / or intercom numbers, etc.).
6.5 - In the event of absence during delivery by Colissimo, to the address indicated by the Customer, a calling card is left in the recipient's mailbox. It indicates the coordinates of the post office where to collect the parcel. The recipient then has 15 consecutive days to collect it. At the end of this period, the package is returned to Diamondseedz. Customer service will then contact the Customer for a reshipment, new shipping costs will be due by the Customer.
6.6 - In the event of a delay, breakage or missing product, the Customer can contact our Customer Service through the Diamondseedz.com site or at the following telephone number: +33 (0) 6 52 66 73 52
6.7 - Diamondseedz invites the recipient to check his package on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears traces. evidence of deterioration. In the event of damaged packages (already open, missing products, etc.), the Customer undertakes to notify the carrier and Diamondseedz, by all means, of all reservations within 3 days of receipt of the product.
7 - DELIVERY COSTS
7.1 - Shipping costs are free from € 39 of purchases valid only for metropolitan France in Point Mondial Relay.
7.2 - The delivery costs are agreed in addition to the price and vary according to the destination, the weight and the delivery options chosen. Our site adjusts the amount of the order automatically, so that you will be aware of the total amount (delivery costs included) of your order before the final validation of the latter.
8 - PAYMENT AND METHOD OF PAYMENT
The payment of your purchases is made:
either by credit card via our payment service provider STRIPE - https://stripe.com/fr
either by Paypal
Whichever method you choose, Diamondseedz has ensured that payment is made in the secure environment of our payment provider.
9 - SECURITY
Online payment by credit card uses the security system of our payment provider STRIPE . No data is kept on the website and all transactions are secured by 3D Secure .
10 - RETURNS AND EXCHANGES
Our customer service has an after-sales service to resolve any problems you may encounter with our products or their shipment. We do everything in our power to offer you quick and efficient solutions. If you wish to present a complaint or a concern, or make a suggestion or a return, please write to us at email@example.com within 14 working days from the delivery of the order. Do not forget to indicate the order number or the delivery note. No return will be made without prior agreement. At the greatest of brevity you will receive a response from us.
11 - RESPONSIBILITY AND LEGISLATION
11.1 - The sale, possession and purchase of hemp seed in France does not constitute an offense ((Single Convention on Narcotic Drugs of 1961). The cultivation of hemp seed is strictly prohibited and is subject to administrative and penal sanctions (Art.). It is therefore strictly forbidden to germinate or cultivate hemp seeds in France.
We send all our seeds for collection with the restriction that they are not used by third parties against the law. We do not encourage the illegal use of our products, anyone who buys our seeds is responsible for their future actions.
PLEASE NOTE: you must be at least 18 years old to order on our Diamondseedz.com site
All other seeds sold on Diamondseedz except hempseed (aromatic herbs, peppers, cacti, ornamental plants, etc.) are authorized for collection and germination in France. However, be sure to check the legality of their cultivation according to your place of residence. Diamondseedz cannot be held responsible for the illegal use of seeds sold to specialist partner stores or on its website.
12 - CUSTOMER SERVICE
For any information or question, our customer service is at your disposal:
By phone on +33 (0) 9 86 10 43 13 (mobile call rate in mainland France) from Monday to Friday from 12 p.m. to 2 p.m. and Saturday from 12 p.m. to 7 p.m.
Or by email to the following address: firstname.lastname@example.org for any information on an order in progress or on our products
13 - APPLICABLE LAW - DISPUTES
13.1 - This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction. Disputes and / or disputes, whatever their nature or cause, are subject to the exclusive jurisdiction of the French courts.
13.2 - In the event of a dispute, the Customer will first contact Diamondseedz to obtain an amicable solution.
14 - PERSONAL DATA
14.1 - Diamondseedz undertakes to protect the personal data communicated by the Customer. The personal data requested from the Customer are necessary for processing their order and are intended for internal use by Diamondseedz. They are therefore treated with the strictest confidentiality.
14.2 - In accordance with the provisions of the Data Protection Act of 1978, this data processing has been declared to the CNIL (Commission Nationale Informatique et Libertés) under the following number: N ° not allocated for the moment.
14.3 - The customer has the right to access, modify, rectify and oppose information concerning him. This right of rectification may be exercised upon a simple request sent by email to the following address: email@example.com
15 - HYPERTEXT
The establishment of hypertext links to the website is subject to prior written authorization from Diamondseedz.
The authorization request is made by email to the following address: firstname.lastname@example.org
Diamondseedz disclaims any responsibility for the content of third-party sites which may be linked to its website after authorization.
16 - COOKIES
16.1 - A cookie is a file placed on the computer of the user of the Diamondseedz.com website and which is managed by the company 794446344, which installed this cookie. The purpose of cookies is to allow the computer of a website user to be recognized the next time they visit the Diamondseedz.com website.
Diamondseedz.com uses these cookies to collect information temporarily about website visitors and their visits. The information collected can be the pages visited by a user, the time spent on the pages visited, the number of visits per day, etc.).
16.2 - All information collected indirectly will only be used to monitor the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally for improve the service that the publisher offers to Internet users via the Diamondseedz.com website
17 - INTELLECTUAL PROPERTY
17.1 - All texts, comments, works, illustrations and images reproduced on the Diamondseedz.com site belonging to Diamondseeedz are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is authorized. Any total or partial reproduction of the Diamondseedz.com site is strictly prohibited.
17.2 - All the brands cited other than Diamondseedz remain the property of the companies concerned.